Privacy Policy


This bigtruck Mobile Application (App) is owned and operated by Bigtruck Technologies Private Limited (known as bigtruck). We recognize the importance of privacy as well as the importance of maintaining the confidentiality of personal information and this privacy policy (“Policy”) describes how Bigtruck Technologies Private Limited (known as bigtruck) collects, uses and discloses personal information of customers through this bigtruck mobile Application (App) and online services that link to this Policy (“Services”). This Policy does not apply to websites and services that display or link to different privacy statements. Websites and services co-branded with other partners may display or link to a joint privacy statement or separate privacy statements of our partners in addition to our Policy.


Note: Our privacy Policy may change at any time without prior notification. To make sure that you are aware of any changes, kindly review the Policy periodically. This Policy shall apply uniformly through this App.


Collection of Information

Your privacy is important to us and we have taken steps to ensure that we do not collect more information from you than necessary for us to provide you with our Services and to protect your account registered with us. However, we may, when necessary, collect users’ business data, i.e. data which relates to business entities and personal data, i.e. personally identifiable data of living individuals, including sensitive information, while browsing through our Site ( or for availing services. In the event that users do not provide any or sufficient business or personal data/information marked as mandatory, the registration process may not be complete and we may not provide such users with our complete Services.

Personal information to be collected by us may include, but not be limited to, the following:


Name, postal address, phone number, fax number and email address; and

Financial account information, such as Bank account no. Debit or Credit card number and other payment information.

We may also collect other information, including, but not be limited to, the following:

upon the creation of an account on our Site - username, password, users’ city of birth etc.;

Details / information relating to users’ activities on the Site, including, but not limited to, the types and specifications of the Services, pricing and delivery information and any trade dispute records; and

In case of the users taking a survey or interacting with us in various other ways - demographics information and information about subjects that may interest such users.

We may automatically collect and use information when you visit our Site. This information may include information about your internet service provider, your operating system, browser type, domain name, Internet Protocol (“IP”) address, your access times, the website that referred you to us, the web pages you request, and the date and time of those requests, the browsing patterns and Suppliers behavioral patterns. In addition, we gather statistical information about the Site and visitors to the Site including, but not limited to, IP addresses, browser software, operating system, software and hardware attributes, pages viewed, number of sessions and unique visitors.

We reserve the right to collect general customer information, demographic and other anonymous information (e.g., information relating to city, gender, occupation, educational background) that does not personally identify you. This information cannot be linked to you personally. We also reserve the right to transfer such non-personal data/ information to various outside agencies (third party service providers) in connection with our services on the Site. For example, we may use third parties to analyze data in order improve Service being offered for sale.

We have taken appropriate steps to protect the information you share with us. We have implemented technology and security features and strict policy guidelines to safeguard the privacy of your personally identifiable information from unauthorized access and improper use or disclosure.

Our collection of the aforesaid information may involve the use of cookies and web beacons. A ‘cookie’ is a small piece of information stored by a web server on a web browser so it can be later read back from that browser. Among other things, cookies help us improve our Site and your experience. We use cookies and tracking technology depending on the features/Services offered and to see which areas and features are popular and to count visits to our Site. No personal information will be collected via cookies and other tracking technology; however, if you previously provided personally identifiable information, cookies may be tied to such information. Web beacons are electronic images that may be used on our Site or in our emails. We use Web beacons to deliver cookies, count visits, understand usage and campaign effectiveness and to tell if an email has been opened and acted upon.

Use of Information Collected by the Company

Data protection is a matter of trust and your privacy is of great importance to us. We shall therefore only use your name and other information which relates to you collected in the manner set out in this Policy and will only keep such information for as long as we are either required to by law or as is relevant for the purposes for which it was collected.

We may use information about you for purposes described in this Policy or disclosed to you on our Site or with our Services, including for processing and managing purchase of your Services, responding to customer service inquiries, processing payment, directing targeted promotions, auditing, data analysis and research to improve Services etc.

 Sharing of Personal Information with Third Parties

We share your personal information in limited ways, such as:

We may share the information with companies that provide support services to us (such as credit card processors, mailing houses, human resource support or website hosts or data managers), and with companies that help us market our Services (such as email vendors, loyalty program support, etc.). These entities may use information about you to perform their functions on our behalf.

We may disclose specific information (i) upon lawful request, in response to legal process, and when required to comply with laws, (ii) to enforce our agreements, corporate policies, and terms of use or (iii) to protect the rights, property or safety of Bigtruck Technologies Private Limited, our employees, agents, customers, and others.

In the event of a merger, acquisition, financing, or sale of assets or any other situation involving the transfer of some or all of our business assets, we may disclose personal information to those involved in the negotiation or transfer.

 We may also share aggregated or anonymized information that does not directly identify you.

We also note that sensitive personal data or information may be shared without obtaining prior consent from the provider of information, with Government agencies mandated under the law to obtain such information for the purposes of verification of identity, or for prevention, detection, investigation including cyber incidents, prosecution and punishment of offences. The Government agency is required to send a written request stating clearly the purpose for seeking such information and also undertake that it shall not publish or share the information with any other person. In case the information is proposed to be shared with any other third parties, we request you to provide us details of the same for including in the above list.

 Links to Other Sites

Our Site links to other websites that may collect personally identifiable information about you. Bigtruck Technologies Private Limited is not responsible for the privacy practices or the content of those linked websites.



We have reasonable security measures and procedures, and as specified by applicable law, to maintain appropriate physical, technical and administrative security to help prevent loss, misuse, or unauthorized access, disclosure or modification of sensitive personal information.

While we take these reasonable efforts to safeguard your personal information, you acknowledge and agree that no system or transmission of data over the Internet or any other public network can be guaranteed to be 100% secure.


By availing our Services and/or by providing your information, you hereby consent to the collection, receiving, possessing, storing, dealing, sharing and/or handling of your personal information by the Bigtruck Technologies Private Limited in the manner and to the extent provided under this Policy as may be modified by the Bigtruck Technologies Private Limited from time to time.

 Changes to this Policy

We may update this privacy policy from time to time. Any changes to this Policy will be communicated by us posting an amended and restated privacy policy on our Site. Once posted on the Site, the new privacy policy will be effective immediately. You agree that any information in our possession (as collected in accordance with this Policy, whether prior to or after the new privacy policy becoming effective) will be governed by the latest version of our privacy policy.

Bigtruck Technologies Private Limited’s collection and use of personal information in connection with the Services is as provided in Bigtruck Technologies Private Limited’s Privacy Policy. The user hereby consents, expresses and agrees that he has read and fully understands the Privacy Policy of Bigtruck Technologies Private Limited. The User further consents that the terms and contents of such Privacy Policy are acceptable to him.

When User registers with bigtruck App then Bigtruck Technologies Private Limited or any of its partners/affiliate/group companies may contact user from time to time to provide the offers/information of such Services that bigtruck or such other group companies believe may benefit User.


You shall indemnify and hold harmless bigtruck its owner, licensee, affiliates, subsidiaries, group companies (as applicable) and their respective officers, directors, agents, and employees from any claim, demand, or actions including reasonable attorneys' fees made by any third party or penalty imposed due to or arising out of your breach of the Terms, privacy policy and other policies or your violation of any law, rules, regulations or the rights (including infringement of intellectual property rights) of a third party.

 Governing Law

These Terms and the relationship between User and Bigtruck Technologies Private Limited shall be governed in accordance with the laws of India.

User agree that all claims, differences and disputes arising under or in connection with or in relation to the Terms or any transactions entered into on or through the bigtruck App or the relationship between User and Bigtruck Technologies Private Limited shall be subject to the exclusive jurisdiction of the courts at Bengaluru (Karnataka) and user hereby accedes to and accepts the jurisdiction of such courts.


Prohibition Against Unlawful Use: The User warrants that they will not use the bigtruck App for any purpose that is unlawful or illegal under any law for the time being in force within or outside India or prohibited by these Terms including both specific and implied. In addition, the bigtruck App shall not be used in any manner, which could damage, disable, overburden or impair it or interfere with any other party's use and/or enjoyment of the bigtruck App. The User shall refrain from obtaining or attempting to obtain any materials or information through any means not intentionally made available or provided for or through the bigtruck App.

User may not remove any trademark or other proprietary notices from any portion of the Services. User may not reproduce, modify, prepare derivative works based upon, distribute, decompile, reverse engineer or link to or otherwise exploit the bigtruck App. User may not undertake any actions that will result in data mining any portion of the bigtruck App or unduly burden the operation and/or functionality of any aspect of the bigtruck App.

Bigtruck Technologies Private Limited reserves the right, in its sole discretion, to terminate the access to the bigtruck App and the related functionalities, or any portion thereof at any time, without notice.

Bigtruck Technologies Private Limited does not control, endorse or accept responsibility for any services offered by third parties/vendors accessible through the bigtruck app or any linked sites.


Bigtruck Technologies Private Limited makes no representations or warranties whatsoever about, and shall not be liable for, the vendor or any such third parties, their services, including representations relating to non-infringement of third party intellectual property rights. Any transactions that user may have with such third parties are at user’s own risk. The services shall be subject to third parties’s terms and conditions for service, and Bigtruck Technologies Private Limited does not accept any responsibility for the same. Bigtruck Technologies Private Limited also does not accept any responsibility for the services availed by user.


We welcome your input regarding our Policy and any comments on the Services we provide to you. You may send us your comments and responses by post to


Bigtruck Technologies Pvt. Ltd.

2nd Floor, Sai Golden Nest

Talacauvery Layout, Vibhutipura

Bangalore - 560037